Cancellation & Refund
1. Cancellation of Orders
Customers may cancel their orders within 24 hours of placing them. To initiate a cancellation, please contact our customer service team at hello@mowasafoods.com. Once the cancellation request is received and confirmed, we will process the cancellation and notify you via email.
2. Refund Eligibility
Refunds are only applicable under the following conditions:
- The order was canceled within the specified timeframe (24 hours).
- The product received is defective, damaged, or not as described
3. Refund Process
- For Canceled Orders: If your order is canceled within 24 hours, the full amount will be refunded to your original payment method. Refunds will typically be processed within 5-7 business days.
- For Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of receiving the order. Provide a detailed description and photographs of the issue. If your request is approved, you will be eligible for a refund or replacement. The refund will be processed within 5-7 business days after we receive the returned item.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at hello@mowasafoods.com with your order details and reason for the return.
- If approved, you will receive instructions on how to return the item.
- Please ensure the item is returned in its original packaging and condition.
5. Non-Refundable Items
The following items are non-refundable:
- Products that have been opened or used.
- Gift cards or downloadable products.
- Items marked as non-refundable at the time of purchase.
6. Shipping Costs
Shipping costs for returned items are the responsibility of the customer unless the product is defective or damaged. In such cases, MOWASA will cover the return shipping costs.
7. Changes to This Policy
MOWASA reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon being posted on the website. We encourage customers to review this policy periodically.
8. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at hello@mowasafoods.com.
Disclaimer on Policy Changes
MOWASA reserves the right to modify any policies, including Terms & Conditions, Shipping, Cancellation and Refund, and Payment Policies, at any time without prior notice. Changes take effect immediately upon posting on our website. Your continued use of our services constitutes acceptance of these changes. For any questions, please contact us at hello@mowasafoods.com
